Privacy Policy

1 Introduction and Purpose

betx365 operates a safe and trusted online betting and casino platform for users in Bangladesh. The purpose of this privacy policy is to clearly inform you what information we collect, why we collect it, and how it is used.

betx365 uses industry-standard SSL encryption technology to keep your personal information secure. You can find detailed information about betx365's goals and operations on our About Us page.

This policy applies only to betx365's own website and services. betx365 is not responsible for the privacy policies of third-party websites or services.

2 Information Collection

When you register and use services on betx365, we may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Account and Financial Information

• Username and password (stored in encrypted form)
• Deposit and withdrawal transaction history
• Details of payment methods used (such as bKash, Nagad, Rocket, Upay, or bank account information)
• Betting and gaming activity history

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Duration and patterns of site access and usage
• Information collected through cookies and log files

3 Purpose of Data Use

betx365 uses collected information for the following purposes:

• Account management: For registration, verification, and providing account-related services.
• Payment processing: To complete deposit and withdrawal transactions securely.
• Identity verification: To prevent fraud and protect account security.
• Customer support: To resolve issues and provide assistance through live chat.
• Promotional communication: To inform you about bonuses and offers (if you have given consent).
• Responsible gaming: To detect unusual betting patterns and promote responsible gaming.
• Platform improvement: To improve user experience and the quality of our services.

4 Information Sharing and Disclosure

betx365 never sells your personal information or provides it to third parties for commercial purposes free of charge. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Necessary information may be shared with payment gateways, identity verification services, and technical support providers. These organizations may only use the information in accordance with betx365's instructions.

4.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal requirements. In such cases, only relevant and minimally necessary information is provided.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other financial crimes.

5 Cookies and Tracking

The betx365 website uses cookies and similar technologies to improve site functionality and personalise the user experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site. They are used to maintain login status, ensure security, and manage sessions. Disabling these cookies will prevent you from using many features of the site.

5.2 Performance Cookies

These cookies are used to analyse how users interact with the site. The information collected is completely anonymous and is used only for compiling statistics.

5.3 Functionality Cookies

These cookies are used to remember your preferences and make site visits more convenient. You can control or delete cookies at any time through your browser settings.

6 Data Security

betx365 has adopted industry-standard technical and administrative measures to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password hashing: Passwords are never stored in plain text — advanced hashing algorithms are used.
• Access control: Only authorised staff can access user information, and only within necessary limits.
• Regular security audits: System audits are conducted regularly to identify potential vulnerabilities.
• Data backup: Secure data backups and a disaster recovery plan are maintained.

However, no transmission of information over the internet is completely secure. While betx365 makes every effort to ensure maximum security, complete security cannot be guaranteed.

7 Data Retention Period

betx365 retains your information for as long as it is needed to provide services or as required to fulfil legal obligations.

Even after an account is closed, financial transaction records and identity verification information are retained for a specified period, which may be needed to meet legal obligations or resolve potential disputes. Once the designated retention period ends, the information is securely deleted.

8 User Rights

As a user of betx365, you have the following rights:

8.1 Right to Access Information

You may ask betx365 at any time what information we hold about you.

8.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may not be completely removable due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This will not affect your account or use of the service.

9 Protection of Minors

betx365 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21. Age verification is carried out at the time of registration.

If we are informed that information has been collected from a person under the age of 21, we will immediately delete that information and close the associated account. Complying with the Responsible Gaming guidelines is part of our commitment.

10 International Data Transfers

betx365's servers and technical infrastructure may be located in various countries. As a result, your information may be processed outside Bangladesh. In such cases, we ensure that all data transfers are completed through secure channels and with appropriate safeguards in place.

11 Policy Changes

betx365 reserves the right to update this privacy policy as needed. If any significant changes are made, we will post a notice on the site and inform registered users by email.

The "Last updated" date at the top of the policy always reflects the date of the most recent revision. We recommend reviewing this page regularly. Please also read the Terms and Conditions page for a full understanding of the terms governing all betx365 services.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the betx365 customer support team:

• Live chat: Use the 24/7 live chat feature from any page on the site — support is available in Bengali and English.
• Email: [email protected]

We generally reply to emails within 24 hours. For urgent matters, contacting us via live chat will get you immediate assistance. For general enquiries, check our Frequently Asked Questions (FAQ) section, where many questions are already answered.